Two Days Training

HOW TO MANAGE YOUR BOSS

LATAR BELAKANG

Manajemen yang efektif tergantung pada pengembangan dan pemeliharaan hubungan dua arah yang produktif. Hal ini dapat terjadi bila setiap individu memahami peran dan tanggung jawab masing-masing, serta dapat menjaga kerjasama yang positif.

Pelatihan ini akan memotivasi para Sekretaris, Personal Assistant, dan Administration Staff untuk dapat bertanggung jawab penuh terhadap boss ANDA. Serta bagaimana ANDA dapat memainkan peranan yang efektif dalam memastikan hubungan kerja yang menguntungkan ANDA, boss ANDA, rekan kerja dan organisasi secara keseluruhan.

MATERI BAHASAN

POSITIVE WORKING RELATIONSHIP

1. Identifying characteristics of good working relationships and understanding what ‘managing
your manager’ is and isn’t about
2. Make meetings with your boss more productive

DEALING WITH DIFFERENCES AND DIFFICULTIES

1. How to capitalise on commonalities
2. Establish your relationship and respond positively to conflicts and difference in style

SUPPORTING YOUR MANAGER

1. Using personal strengths to mutual advantage
2. Sharing responsibility and outcomes

ASSERTIVENESS SKILLS

1. Developing an honest and assertive communication style for positive effect
2. Recognize the power of position and how to deal with it effectively

RESPONDING TO REQUESTS

1. Identifying familiar responses
2. Balancing personal versus organisational interests
3. Saying “no” without appearing unhelpful
4. Accepting tasks without compromising other priorities 

UTILISING SUPERVISION SESSIONS

1. Working within the groundrules
2. Preparing thoroughly
3. Using effective communication skills for mutual benefit

ACCESSING SUPPORT

1. Being accountable for mistakes and admitting difficulties
2. Helping your manager to help you
3. Communicating your own progress

PERSONAL DEVELOPMENT PLANNING

1. Understand you from their point of view
2. Extending learning back into the workplace