MATERI BAHASAN

Outline Day 1

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THE ROLE OF SECRETARY AND P.A. IN THE MODERN ERA

• Understanding the roles and purpose of secretary and P.A. in the modern era
• Skills and Tools that must-have for modern Secretary and P.A.
• Mechanical to knowing daily priorities of your boss
• Knowing the personality of “World-Class Secretary”

 PRODUCTIVELY WORKING WITH YOUR BOSS

• Strategies to improve the effectiveness of work with your boss
• How to be an Outstanding team work
• Techniques to handle and manage your boss
• Aligning himself with the working style of your boss

MANAGE YOUR TEAM & YOUR TIME

• Understanding your team
• Tips to lead an effective teams
• Time Management for your work priorities
• Time-saving email management strategies
• Diary Management: create time for your diary

 PROJECT MANAGEMENT PROCESSES

• The project management process
• How to Using the timelines in event management
• Effective event management & party planning tips
• Strategies for Influencing Management

Outline Day 2

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COMMUNICATION SKILLS – MAKE YOUR RELATIONSHIP BETTER

• Communication skills and body language
• How to Presenting your ideas to management
• Dealing assertive with management
• Managing your stress

NEGOTIATION & PROBLEM SOLVING STRATEGIES

• The rules of negotiation
• Identifying the needs of the other people
• Practicing win-win negotiation
• Problem solving techniques

IMPROVE YOUR MANAGERIAL CAPABILITIES

• You and your personal brand
• Set your Goal : create your personal development plan
• How to identify the duties that increase  your value