Two Days Training

EFFECTIVE COMMUNICATION FOR SECRETARY

LATAR BELAKANG

Komunikasi yang efektif bukan hanya tentang kosakata yang Anda gunakan, melainkan bagaimana kemampuan ANDA untuk “membaca” orang lain dan tahu cara yang tepat untuk menyampaikan pitch Anda. Seorang komunikator yang efektif mampu menghubungkan bahasa tubuh dengan pesan yang akan disampaikan. Seorang sekretaris harus menguasai komunikasi yang efektif terutama dengan boss ANDA.

Workshop ini akan mengajarkan bagaimana menggunakan komunikasi nonverbal untuk memperkuat pesan, membuat “si Boss” nyaman berkomunikasi dengan ANDA, teknik memberi dan menerima feedback, dan trik berkomunikasi dengan boss ANDA.

MATERI BAHASAN

COMMUNICATION BASICS

1. Acquiring confidence, self-esteem and self-concept to project a positive external image
2. Define Your Personal Communication Strengths and Limitations
3. Define the Characteristics of Effective and Ineffective Communication
4. Establishing trust and credibility for stronger work relationships
5. Using rapport to shape effective messages and enhance your influence

BECOMING AN EXCEPTIONAL LISTENER

1. How to grasp what is not being said but implied
2. The advantages of withholding judgment until the end of a situation
3. Easy-to-use reminders that fix your attention on the speaker
4. How and when to use open-ended, closed-ended, curiosity and clarifying questions
5. How to stop them from dominating conversations

USING NONVERBAL COMMUNICATION

1. How to complement your message with nonverbal communication
2. Ways to interpret nonverbal behaviors for a deeper understanding of what’s being said
3. How to make sure your verbal message is consistent with your nonverbal message

GIVING AND RECEIVING FEEDBACK

1. How to evaluate criticism : What to take to heart, What you can safely ignore
2. Ways to handle unjust criticism and rejection
3. The kind of feedback to use for the fastest results

ONNECTING WITH DIFFERENT TYPES OF PEOPLE

1. How to interact more effectively with your supervisors, especially your immediate boss
2. How to successfully handle a tirade
3. Ways to deal with bullies, liars and other difficult people

FRAMING YOUR MESSAGE IN THE POSITIVE

1. The best way to frame an unwelcome message
2. How to say “no” without feeling guilty or upsetting the other person
3. The infectious synergy of positive thinking